Shipping policy

Where we ship

We currently ship worldewide.

Orders are packed and handed to the carrier within 1–2 business days of being placed.

Orders placed on a weekend or a US public holiday are processed the next business day. During a restock or a promotion, processing can take up to 3 business days — if that happens, we'll email you rather than leave you guessing.

Delivery times

Delivery times are business days and don't include the processing time above. So a standard order placed on a Monday typically arrives within 5–9 business days total.

These are carrier estimates, not guarantees. Weather, holidays and carrier backlogs can add a few days, and we have no control over that once the parcel leaves us.

Tracking

You'll get a confirmation email the moment you order, and a second email with a tracking number as soon as your parcel is scanned by the carrier.

Tracking can take 24–48 hours to start updating after you receive it. That's normal — the label is created before the parcel is physically scanned. If it hasn't moved after 48 hours, email us.

If your order hasn't arrived

If tracking shows no movement for 7 business days, or your parcel is marked delivered and you don't have it, contact us at [csshaped@gmail.com] with your order number.

We'll open a trace with the carrier. If the parcel is confirmed lost, we'll send a replacement free of charge or refund you in full — your choice.

For parcels marked delivered: check with neighbours and around your property first, and give it 24 hours. Carriers sometimes scan early. If it still hasn't appeared, tell us and we'll sort it.

Wrong or incomplete addresses

We ship to the address entered at checkout, exactly as entered. Please double-check it before you pay.

If you spot a mistake, email us within 12 hours of ordering and we'll change it if the parcel hasn't been packed. After it ships, we can't reroute it. If it comes back to us as undeliverable, we'll refund the order minus the return shipping cost, or reship it once you've confirmed the corrected address.

Damaged parcels

If your order arrives damaged, email us within 7 days of delivery with your order number and a photo of the parcel and the product. We'll replace it. You won't need to send anything back.

Changes and cancellations

Email us within 12 hours of ordering and we'll cancel or amend it if it hasn't been packed yet. Once it's with the carrier we can't stop it — but our 90-day guarantee still applies, so you're never stuck with it.

Returns and refunds

Shipping and returns are separate. Every order is covered by our 90-day money-back guarantee.